Productivity for Leaders
Productivity Coaching, Time Management Consulting and Leadership Coaching for business and nonprofits - get your most important work done. Collaborating with leaders and their teams to become more strategic, focused and productive. Leadership and Board Coaching, Strategic Planning Facilitation, Productivity Coaching and Time Management Consulting, Professional Speaker.
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Productivity for Leaders

Causes of Burnout

Burnout is trending. For many years, it didn’t seem to be a topic of much interest. It was almost like it was okay. IT IS NOT OKAY! 

Burnout can use up our physical and mental resources over time. Yes, USE UP, as in never be able to regain full capacity, full processing ability, full memory access. GONE! That is scary. 

Unfortunately, many employers see their employees as commodities. Commodities to use up and replace with other hard-working suckers who want to fast-track or prove themselves. The employees end up working endless hours, often suffering chronic stress and sometimes burnout.

If you are worried about chronic stress, I hope you find a place to work that values you and a way to live that fulfills you. In the event you can’t, it’s important to educate yourself about stress and burnout and how to take care of yourself. Don’t hold your breath waiting for someone to tell you to work less. This one is up to you.

What is Burnout?

Burnout doesn’t just happen. It is a process that occurs over time. The World Health Organization  defines burnout as chronic work–induced stress that has not been successfully managed. New science has also recognized burnout in non–work conditions such as parenting, caring for elderly parents, and unemployment. Whatever the source, all agree burnout results from long periods of ongoing stress.

When stress persists, it’s called chronic stress. When chronic stress impacts emotional health, physical health, and work efficacy it becomes burnout.

Causes of Burnout

Work Culture – Burnout is often driven by working conditions. In her seminal article, “Burnout from an Organizational Perspective”, Stanford Business School Professor Dr. Leah Weiss shares research showing that much burnout comes from toxic work cultures. 

Conditions that cause chronic stress include feelings of not belonging, being unappreciated, having little or no support, being micromanaged, and not knowing what is expected. These ongoing conditions move the brain into an always–on stress response.

Toxic Team Members – An organization’s tolerance for toxic team members contributes to burnout. It isn’t unusual for leadership to overlook abusive treatment of others when the harasser is a rainmaker or makes great promises about impacting profitability. 

Abusers are clever and they know who they can con. They also know who is smart enough to see through them. Their reaction is to smear and lie about those that can disclose their charade. Being a victim of that type of abuse is especially stressful. Continued work in this kind of situation is rarely sustainable without support.

Level of Job Stress – Certain jobs carry with them greater stress. Helping professionals, health care workers, and civil servants in harm’s way have stress baked in. The slightest negative change in working conditions can tip the scales toward compassion fatigue and eventual burnout.

Family of origin scripts – Mental scripts around work often reflect upbringing and family dynamics. These messages can contribute to chronic stress and burnout.

  • Was working extremely long hours modeled for you growing up?
  • Were you taught that anything less than 100% was not okay?
  • Do you worry about disappointing others if you don’t produce?

How you’re wired – Your own needs and values can also affect your relationship with work.

  • Does being busy make you feel good about yourself?
  • Is your identity tied to your work?
  • Are you addicted to the adrenaline rush of collaboration and results?

What doesn’t cause burnout Oversensitivity or “taking things too personally” are excuses used to blame workers for something someone else is doing wrong. One’s reaction does affect how the stress is processed; it is a symptom and not the cause. 


This is an excerpt from Chapter 5 of my new book Productivity for How You’re Wired available on Amazon. Worksheets and online templates are included via the time tools link discussed in the book.

Working HybridIt seems we just got used to working at home and now we are returning to the office in some way. Today’s workforce is everything but stationary.

Productivity in the hybrid work environment focuses on mobility and flexibility. Your office is in your work bag. The goal is to work effectively regardless of location. Leveraging the benefits of this new work paradigm means looking at productivity differently.

Acknowledge the Difference

  • Time in the office can be energizing and inspiring. Take advantage of the lift you get when you’re with others, understanding that effectiveness improves with a change of pace and environment.
  • Child care and family obligations shift. Going to work provides a much-needed break. The flexibility enables you to be better in each situation.
  • Self-care continues to be important. Taking time for a walking meeting or planning an exercise break with colleagues helps to maximize the time. Leaders are on the lookout for ideas to support the new normal. Tell them what you need.
  • Planning your start and stop times in the office is helpful to helping you create routine and provides markers to keep you on task and effective.

Uplevel Communication

  • Hold planning meetings with your family or roommates. While regular review of work schedules and obligations is always helpful, holding regular planning meetings when one or many are working from home and hybrid is especially valuable.
  • Communicate goals and deadlines. Understanding expectations helps all parties manage deadlines and avoid stressful last-minute time crunches. Share a work-plan that identifies steps, deadlines, and areas of responsibility.
  • Leaders should consider no meeting days to encourage people to come to the office on meeting days, and support focused work time on WFH days.

Redefine Meeting Etiquette

Meetings in which some participants are in the room and others are on video chat present their own challenges. Identifying these challenges and creating new agreements to support them ensures all participants are treated fairly.

  • Those in the room can read non-verbal cues more easily than those on video. Meeting leaders should create extra space for clarifying questions and priorities.
  • Side conversations exclude those not in the room. While they are always annoying, during hybrid meetings they are especially detrimental.
  • Sometimes new ideas come after the meeting when in-person participants are still in the room. Be sure to include any post-meeting comments and actions in the meeting notes and create time to discuss at the next meeting.

Plan Work Strategically

With less structure it is even more important to build in supports to boost your productivity.

  • Weekly Planning: Identify which tasks are most effective doing at home and which are most effective doing at the office. When doing your weekly planning, block out specific tasks for the place they are most effectively performed.
  • Home is best for project, quantitative and focused work.
  • Office is best for meetings, small group work, creative problem solving and planning/
  • Task Management: When working hybrid, you’ll want to add in the variable of where you are doing the work. You can adjust your task list by dividing your list into HOME and OFFICE subsections.
    • Each day, write out a physical list of the most important things you intend to accomplish for the day.
    • Be deliberate and identify what’s possible to do for the day depending on other commitments and amount of time the identified tasks will take.
    • Build in time when at the office for conversation and walking to meetings.
    • Build in time at home for taking care of the kids/pets and household chores you’re squeezing in.

Create Parallel Work Spaces

Boosting productivity in the office is dependent on your particular work set up.

  • If you have an office, focus on creating an easy transition between work and home. Create parallel equipment set ups; two monitors, a wireless keyboard and mouse in both locations so all you have to do is plug your laptop in and start working.
  • If you have an open seating arrangement, follow the above noted recommendations AND work to find your best space at the office.
    • Don’t pick the center cubical. Instead choose a space at the end of the row so you aren’t between two people that can be distracting.
    • Be mindful of the person with the bellowing voice and move as far away as possible.
    • Sign up for conference room space. Work whenever you can with a door.
  • If you have a permanent desk assignment follow both guidelines above. If it is too hard to concentrate in your assigned space, explain to your manager that your productivity is compromised and work to find a better arrangement. Chances are they’d rather have you in the office some of the time than have you working at home all of the time. See if they will work with you to come up with a better solution.

Take Care of Yourself

Working hybrid blurs the lines between work and home. Consider new ways to refuel and reenergize to create conditions to do your most productive work.

  • Differentiating between work time and non-work time can help you to move from the working-all-the-time mindset and help you create the space to give your mind and body necessary recharge and renewal time.
  • ESQ – Exercise, sleep and quiet are your secret weapons. If these basics aren’t in place everything else will be harder.
    • Sleep – When working hybrid, staying on the same sleep schedule for office and home days will help your body acclimate more easily. An added bonus would be on WFH days using your extra commute time for self-care and starting your work day at the same time.
    • Exercise – Walking, working out, doing quick burst exercises all can help your brain work better. If you’re stuck and can’t get started with your work, move your body.
    • Quiet – Research indicates that downtime improves creative thought, problem solving, and replenishes work mojo. Meditation, reading, playing games all help soothe the mind so when you work you are more focused.
  • Take advantage of being able to go to the office. Don’t automatically think you don’t need to be there. As social beings’ connectedness and sense of belonging is an inherent need. It’s hard to motivate when you don’t feel connected.

Working hybrid brings more complexities. If we can structure our work and our time effectively, the hybrid model – working from home for focused work time AND going to the office to collaborate and connect, is the best of both worlds.

Last week I shared some tips about maximizing productivity while working from home.  And this week…. well things are different.  I’m having a hard time getting much done.  I thought this would be a perfect time to dig into this book I’m writing… It’s really hard. And there is a reason for that.  (A sneak peak of what I’ll be writing about.)

We start with a quick look at the brain.  In the simplified picture above, we see 3 areas; in evolutionary order – the brain stem, the limbic system, and the prefrontal cortex.

The brain stem is the oldest, most evolved part of the brain. We don’t have control over it.  It basically functions on autopilot.

Next, in evolutionary terms, is the limbic system.  It is our emotional default center. We have some control here, but it takes over when it needs to.

And then we see the evolutionary newer Prefrontal Cortex (PFC); this is where we think, process, and remember.

To get into flow (optimized productivity), we need to be in our thinking brain – the PFC. This is the part of the brain that sets humans apart from other animals. It’s where we do our abstract thinking, and where our executive functions and working memory live.

The limbic system is the emotional center.  This houses our amygdala – the home of the freeze, fight, and flight response.  The amygdala takes over when we are overstressed, in fear, and/or anxious. Because the limbic brain is evolutionarily older than the PFC/thinking brain, it easily overrides it. And when this happens, our concentration, focus and efficiency is compromised.  

To illustrate, let’s look to our caveperson ancestors.  Cave-woman Wilma is working on learning her wall symbols.  Suddenly, a wolf enters the cave and lunges for her baby. It’s Wilma’s limbic/emotional brain that overtakes her PFC/thinking brain and enables her to snatch the baby away from the wolf in the nick of time. The limbic brain wins.  The limbic brain almost always wins. It’s physiological and not within our control, just like our heart beat is not within our control.

Coronastress is supercharging our limbic system. Yes, we can get work done, but getting into flow? We may need some time for that.  This is the time to be kind to yourself.  Having realistic expectations is helpful all around.

Self-compassion expert Dr. Kristin Neff, in her self-compassion Ted Talk, says “When we fail and feel inadequate, we are fighting ourselves. We are the attacker and the attacked.” When we are too hard on ourselves, we flip our brains from the PFC to the amygdala. Now add the uncertainty and stress of Covid-19, and you can see that it’s natural for our productivity to tank.

Taking care of yourself emotionally and physically is important in keeping your immune system strong. If you need support, please reach out.  I’m offering my coaching services (leadership, productivity, business and organizing) via phone and Zoom and am available to help. I invite you to schedule a complimentary consultation with me here.

COVID-19 (Coronavirus) has more people working from home.  Follow these tips to maximize your productivity.

  1. Identify Your Most Important Work Each Day
    1. Organize your tasks by priority – know what has to be done this week, what you want to get done this week, and what MUST be done by the end of the work day. Focus there!
    2. Make a physical list of today’s tasks and keep it in front of you. If it is not in front of you, it won’t be top of mind. (Hint: on your phone or computer isn’t as effective as a written note in front of you.)
    3. Some clients find it helpful to estimate duration and identify task start times of the physical today’s tasks list. That helps fight the “time expanding to the time available” challenge.
  2. Create a Workspace That Supports Your Success – Most of what is written about working from home is how to use your time and how to prepare for work.  I know plenty of effective people who work in their pajamas or exercise clothing all day. For many, what they are wearing doesn’t drive productivity.  The biggest obstacle I’ve observed is not being physically set up for success. Having a work space that supports productivity is crucial:
    1. Have Supplies in Reach:   Have pens, pencils, markers, post-its, letter pads, files, action priority lists in reach.  While your “office” may be your kitchen island, your dining room table, your back porch, or a comfy chair in your family room, you still need to designate a space (a close by drawer or cabinet perhaps) for the things you need to get your work done.
    2. Set Up Your Technology: Do you have a printer handy?  Is it connected to your Wi-Fi and computer?  Do you have a second monitor for detailed projects (this can increase productivity exponentially.)  Do you have a handy place to charge your ear pods, and mouse and other technology?  Is your Bluetooth hooked up?  Many people say “I’ll do that later” and never get to it.  Taking the time (or hiring someone to help you) get your tech set up makes a huge difference.
    3. Find a Quiet Space: Are you able to have a conversation without interruption?  Yes, we know that it’s great to have your kids close by, but sometimes you need to be able to close the door and focus.  If you are working in a “public” space, I recommend having a backup location designated for times you need quiet.
  3. Get Clear to Beat Procrastination – There have been some good articles written lately that procrastination is more of an emotional issue than a discipline or work-habits issue.  I agree and have typically found procrastination to be driven by one of two things:
    1. Lack of Clarity About What’s Most Important – when you’re not clear you end up doing fun or easy stuff instead…
      1. If you work for yourself it’s helpful to create annual goals/objectives/priorities to help you know what to say no to and what to say yes to.  If you aren’t clear about what your priorities are, then it’s going to be really hard to achieve them. (I address this in this blog series)
      2. If you work for a company, I recommend a sit-down with your manager to discuss priorities and what is actually important.  You’d be amazed at how often it’s just assumed that everyone is on the same page…and they aren’t.
    2. Not Knowing How to Do Something or Where to Start – so you just don’t start.
      1. When I dig down into it with my clients, they procrastinate because they aren’t clear about how to do what they want to do. Often, we will come up with a step by step plan, identifying actions, order, and steps for completion.  Once they have that plan, they can move into action.
      2. Sometimes you just need more information.  Once that’s identified then my clients can figure out how to gather that data, and once they have the information, they can proceed.
      3. Sometimes things just need to percolate before moving into action.  Listen to Adam Grant’s Ted Talk on Pre-crastination!
  4. Set Boundaries to Minimize Interruptions
    1. Set boundaries (rules) for those who are home with you about when and how you are to be interrupted. Schedule breaks and share those time with your family/friends/roommates so they don’t feel the need to interrupt as often.
    2. Set work hours and be sure that people in your sphere know you are WORKING from home. Many people think it’s ok to call and chit chat or that you can take an hour walk or lunch break.  If you want to avoid working 24/7 then setting specific work hours is crucial.
  5.  Leverage the Benefits of Working from Home
    1. Quiet, Uninterrupted Time: A lot of my clients really struggle working in open spaces. There are constant interruptions and sometimes headphones don’t screen out the noise.  In some offices it’s not politically correct to wear headphones, or to wear them all the time.  Even a day a week at home, to do project work, can make all the difference.  The brain is not set up to handle multiple inputs.  Practically all people have trouble focusing and getting into flow when they can’t hear themselves think.
    2. Time Efficiency: You can get your work done more quickly working from home and/or accomplish more during your work day. Of course, there is the obvious too – not taking 15-minute breaks at the coffee machine to chit-chat, not going out for an hour lunch (yes, take a lunch break, but you don’t need a hour!), and not being asked to answer the phones or pick up the slack because there is slack to be picked up and you are there to pick it up.

improve efficiency

When I think of improving efficiency  I think of when I was in college and learned about the time and motion studies of the 1950’s.  I envision Lucy and Ethel wrapping chocolate on the production line.  And then I think that no one wants to live life with so much constraint that we are more machine than human.  However, so many of my clients tell me they want to be more efficient.

I am a big fan of putting rote tasks on autopilot so that our energy can be put towards creative process and enjoying life. I am embarrassed to tell you this, (but will because perhaps it might help,) but I’m always looking at how to do things in the fewest steps.

I will exemplify this with a task we all do – emptying the dishwasher. I’ve observed many people empty the dishwasher – I do it differently.  And I typically get it done in the time it takes to brew a couple cups of coffee.

  1. I work from the bottom up so that if water spills out of something it’s not going to get anything below it wet.
  2. I unload in groups –the silverware into my hand and then direct to the silverware drawer
  3. I place things on the counter at the location it will be put into
  4. I unload completely, then I put away. I’m only opening the drawer or cabinet once and I’m putting everything away at one time
  5. And I make it a game to see how fast I can do it. It’s fast and it’s done.

I waste not a moment on something as routine as unloading a dishwasher.

Now let’s apply that to our work.

  • How can I process my email as efficiently as possible?
  • How can I keep my to-do list as streamlined as possible?
  • How can I make my meetings as effective as possible?

I’ve blogged about all of this and I’ve linked the above questions to those posts.  What I’m addressing here however is how to create systems and processes to be most efficient, streamlined, and effective.

Creating efficient systems

  1. Notice it – recognize the opportunity. Don’t assume you can be efficient without thinking about how to be more efficient. Awareness is the first step!
  2. Analyze the steps. Is there a better, faster, more effective way to do something?  Can you eliminate, combine, or change the order of doing something.
  3. Do – Assess– Adjust. Try it out, practice, watch, question. Shift, try something else.  Keep modifying until you get it right.
  4. Practice and Repeat – use the system until it becomes routine and you don’t have to think about it. Watch your stopping and starting. Stick with a task until it’s done, or at least until there is a logical stopping point.

Sometimes having a productivity coach or organizing consultant helps. We work with our clients to help them develop the best ways to improve efficiency.

 

healthy productivity

It’s a hard time of year to be productive.  There are so many distractions!  Instead of trying to do it all, how about doing what you have to do well, and setting yourself up to have a truly healthy and happy holiday season.

Be realistic about how much you can get done between Thanksgiving and New Year’s and create a plan to get it done:

  • Use your to do list to support you in identifying the work that has to get done
    • While I’m a HUGE fan or organizing your list in order of priority I know some of you chose other approaches.
    • Simple solution – use your Sharpies for colored stars – red for “must be done before Christmas” and green for “would love to do before Christmas.”
  • Set deadlines on your important work – those red star projects. Then assess
    • Can I get this all done and still do everything else I want to do (parties, shopping, decorating)?
    • If not, reassess and be realistic about what you can really accomplish
  • Choose non-essential work carefully – don’t have unrealistic expectations
    • Ask yourself “what’s the worst thing that would happen if I don’t do this before New Year’s?”

Protect your off-time. When not at work or working:

  • Know that your office won’t fall apart if you don’t check your email
  • If you check your email and there is something you want to do, do it and get it done, but don’t feel like you have to do more than that.
  • Stay present – remove the temptation of distraction
    • When out or doing something fun, use the Do Not Disturb on your phone
    • Keep your phone in your purse or pocket… or gasp (leave it in another room, in the car or somewhere out of reach!)

Prep for an easier reentry:

  • Going out of town or taking a few days off? Prep for leaving.  Coming back to a clean slate, both physically and digitally, will help you get back into action much more quickly. Before you leave, take an extra hour or two to:
    • Clear your desk
      • Throw your trash/recycling away
      • File papers you want to keep for future reference
      • Put your current projects into their own folders and set them in a project file holder
    • Clear your email inbox
      • Delete the trash (yes – get the JUNK out of your inbox!)
      • File emails you want to keep for future reference (Make a 2019 folder and put it all there…)
      • The only thing left in your inbox will be things you need to address when you get back. Now you have a fighting chance!
    • Work harder to finish your “must do before Christmas” so you can take time off and really relax and enjoy yourself.

Wishing you a healthy and productive holiday season.